GSM IN SIERRA LEONE

Currently, there are three active GSM mobile companies in Sierra Leone: Africell, Orange and Qcell all three in prepaid subscription plan.

Country calling code: +232 or 00232 i.e when you are out of Sierra Leone, you must use it but within the country no need.

The numbers consist of six digits preceded by the NDC.

This is the format: the NDC followed by six digits:
ndc xx xx xx

National Destination Codes, NDC:

Africell SL

Orange SL

Qcell SL

Headquarters or Head Offices:

Africell, Orange and Qcell are as follows:

1 Pivot Street Wilberforce, Freetown;

Main Regent Road, Hill Station, Freetown;

Wilkinson Road, Cockrill North, Freetown, respectively.

All of them are in Western, that is the West Part of Freetown.

In 2005, Africell entered the market of Sierra Leone with very effective strategy by giving its subscribers a three month bunus and by selling the SIM at a cheaper price (before that, SIM was fluctuating between $100.0 and $50.0.

Sudden and swift changes happened in 2019. Before that year, (as the economy of the country is fluctuating) subscribers used to pay for mobile data expensively. For example, by then 1 GB was sold approximately $6.0; change took place as Qcell first appearance in the market where a subscriber for the first time in history could afford 1 GB less than $1.0 as a result Sierra Leone experiences good quality of communication for an affordable price.

Here are some useful information

To know your mobile number

Africell: *98# or just 98 or send blank SMS to 7788.

Orange: *98# or simply 98 or go to Sim toolkits/STK if there is any.

Qcell: *160# or go to sim toolkits/STK select Qcell account; select know your number.

To check credit balance

Africell: dial *140#; 140 also 160 for voice

Orange: dial *137#; 160 for voice

Qcell: dial *101#; 101 for voice or go to sim toolkits/STK

To check data balance

Africell: *113# Then select 1 (Check balance)

Orange: *137*8# or *137*9#

Qcell: *303*5*1# for general data or *303*5*2# for social media

Mid-Night browsing offer

Africell: *113# select 7; select 4; then select 1 to confirm.

Orange: *804# select 1.

Qcell: *303# select 3; select 1.

To sell retail top-up

Africell *123*number*amount*PIN#

Orange *433*1*number*amount*PIN#

Qcell *177*number*amount*PIN# Then select 1 to confirm.

To sell wholesale top-up

Africell *124*number*amount*password#

Orange *433*2*number*amount*password#

Qcell *129*number*amount*password# Then select 1 to confirm.

To check wholesale balance

Africell *126#

Orange 4333*password#

Qcell *128# select 3; select 1 then enter password.

To transfer top-up from customer to customer (known as me-to-you):

Africell: *121# ; enter the amount and reply; then enter the target number and reply. [No password needed]

Orange: go and create message in this section type the following 2U number amount password (don't ignore the space when typing) then send it to 432. Note the default password is 1426.

Alternative: go to sim toolkits/STK/application and look for M2U if there is any and follow the instructions.

Qcell: 141number*amount#

[No password needed]

Customer care service for all the mobile companies is the same 111:

Africell: dial 111 and listen to the prompt voice then press 1 for English or press 2 for Krio.

Orange: dial 111 and listen to the prompt voice then press 1 or 2 for English or Krio; select 6 to talk to one of the customer care agent.

Qcell: dial 111 and listen and select 1 or 2 for English or Krio then select 9 to talk to one of the customer care agent.

To register your Qcell SIM call 222 and select 1 or 2 and give your ID card details.

INFORMATION COMMUNICATION TECHNOLOGY

Search This Blog